We provide multilingual customer support for NFT games. In addition to Japanese, we have teams for English, Traditional Chinese, and Indonesian languages, responding to inquiries 365 days a year. Initially, the client handled operations and customer support in several languages simultaneously. By centralizing multilingual support, we achieved cost reduction, satisfying the client.

Utilizing expertise and team composition from customer support, we have established a team capable of providing 24/7 English translations of emergency announcements for popular new games. In case of emergencies, our team translates in real-time, allowing us to promptly disseminate information to users.

We handle security monitoring and reporting of abnormalities for overseas manufacturing facilities of a domestic manufacturer according to the client's security process. We conduct 24/7 monitoring in accordance with the client's contract, translating and reporting alerts into Japanese and Chinese in real-time to ensure daily security management. Urgent matters are reported directly via phone calls as needed, allowing us to respond promptly with a sense of urgency.

We received a request for multilingual customer support from a domestic game company. Initially, the scope was not defined clearly, but through discussions with the client, we proposed a plan to unify customer support in 10 languages in addition to Japanese. Initial support was provided in the user's language of inquiry, and for cases requiring further escalation, translations between various languages and Japanese were conducted, serving as a bridge between the client and users. Responses, approved by the client, are added to manuals and accumulated to improve daily support quality. Establishing a system for these supports 365 days a year led to the regularity of requests from clients.

We provide customer support in multiple languages for a domestic game company. In addition to Japanese, we support inquiries in English, Korean, and Traditional Chinese 365 days a year. To improve the quality of support required, all team members play the actual game, enabling them to respond and answer inquiries from the perspective of players.