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Customer Support
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Multilingual Customer Support to Boost the User Experience for Players Worldwide
When launching your game worldwide, players in various countries and regions will have different needs and questions. Listening to and communicating with those players is critical to building trust in your brand. DICO's multilingual customer support services connect players' voices and customers worldwide. Whether you have questions about gameplay, technical issues, or other requests, we will support the player thanks to our multilingual staff to improve their user experience, gameplay issues or any enquiries.
Supported Languages
Asia
Japanese
Chinese (Simplified)
Chinese (Traditional)
Korean
Arabic
Thai
Indonesian
Hindi
Malay
Filipino
Turkish
Vietnamese
Cantonese
Africa
French
Arabic
English
Europe
English
French
German
Irish
Swedish
Dutch
Italian
Spanish
Czech
Danish
Polish
Portuguese
Russian
Greek
Norwegian
Luxembourgish
Finnish
Icelandic
USA
English
Spanish
Portuguese
French
Works
Case Study
Multilingual Customer Support for Social Games
Platform iPhone / Android
We provide customer support in multiple languages for a domestic game company. In addition to Japanese, we support inquiries in English, Korean, and Traditional Chinese 365 days a year. To improve the quality of support required, all team members play the actual game, enabling them to respond and answer inquiries from the perspective of players.

Enterprise Security Monitoring
We handle security monitoring and reporting of abnormalities for overseas manufacturing facilities of a domestic manufacturer according to the client's security process. We conduct 24/7 monitoring in accordance with the client's contract, translating and reporting alerts into Japanese and Chinese in real-time to ensure daily security management. Urgent matters are reported directly via phone calls as needed, allowing us to respond promptly with a sense of urgency.

Customer Support in 10 Languages for Games
Platform iPhone / Android
We received a request for multilingual customer support from a domestic game company. Initially, the scope was not defined clearly, but through discussions with the client, we proposed a plan to unify customer support in 10 languages in addition to Japanese. Initial support was provided in the user's language of inquiry, and for cases requiring further escalation, translations between various languages and Japanese were conducted, serving as a bridge between the client and users. Responses, approved by the client, are added to manuals and accumulated to improve daily support quality. Establishing a system for these supports 365 days a year led to the regularity of requests from clients.

Multilingual Customer Support for NFT Games
Platform iPhone / Android
We provide multilingual customer support for NFT games. In addition to Japanese, we have teams for English, Traditional Chinese, and Indonesian languages, responding to inquiries 365 days a year. Initially, the client handled operations and customer support in several languages simultaneously. By centralizing multilingual support, we achieved cost reduction, satisfying the client.

Emergency Announcement Translation for Games
Platform PlayStation 4 / Nintendo Switch / Xbox Series / Steam
Utilizing expertise and team composition from customer support, we have established a team capable of providing 24/7 English translations of emergency announcements for popular new games. In case of emergencies, our team translates in real-time, allowing us to promptly disseminate information to users.
© DICO Co., Ltd. All Rights Reserved. Privacy Policy
© DICO Co., Ltd. All Rights Reserved.
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